STORE POLICY

Customer Care

I strive to make art an approachable subject. To do that I feel it is important that my customers are happy. Each original piece has been created by me from the heart. 

If you have any issue with a product that is shipped to you please contact me via my email laura@reddoorstudionc.com. I promise to respond as quickly as I can. You can see our refund policy below but if there has been any issue with shipment I will do what I can to address it.

Shipping

All original pieces will be shipped within 5 working days. Giclees will be shipped within 2 weeks. 

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We do accept orders from and ship to International destinations but the recipient is responsible for any customs and duties that are incurred. Shipping will be calculated at the time of order.

Taxes

We are required to collect taxes on all orders. This will be reflected in the cart at checkout.

Security

My husband is a cyber-security professional so he is making sure that the services that we use have strong security and rigid privacy policies. All external providers use TLS security and have published privacy policies. If you wish to inquire about our external providers please email gary@reddoorstudionc.com

Refunds

If an original work or giclee is damaged in shipment please contact me via email and I will refund the original price of the item, including shipping. The refund will be processed after the damaged original has been received at our cost to ship back. 

If an original work or giclee is not what you expect I will refund the original price of the item, excluding shipment, and the refund will be processed after the original has been received in original condition, at your cost to ship.

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All returns must be made within 30 days of the receipt of the original work or giclee.

Payment Methods

Credit / Debit Cards

PAYPAL

Offline Payments can be arranged